New KPI Definition

Basic Info

Code*

Name*

Description

Entity & Calculation

Entity*

Calculation Type*

Format

Filters

Each filter supports a single condition only (entity schema rejects multi-condition AND arrays). Use scope_filter to narrow both numerator and denominator.

Numerator Filter

Scope Filter (applies to both sides)

Targets & Metadata

Target

Warning

Critical

Owner

Journey Stage

Dashboard

Source Reference

Lower is better — inverts the delta colour. Use only for rates of bad outcomes (cancellation, decline, rejection, no-show, error), breach/backlog/queue counts, outstanding counts, and elapsed durations.

Status

Live Ready (appears in KPI picker for widget configuration)

Missing Note (required when not live-ready)

Live Preview

Entity is required